Welcome to PETPALS SUPPLYS LLC! We are committed to providing you with an exceptional shopping experience, including fast and reliable delivery. Here are the terms and conditions regarding shipping and delivery:
- Delivery Area
We currently only offer shipping within the United States. All orders will be shipped through our logistics partners to ensure your goods arrive safely and on time. - Delivery Methods
We partner with the following leading logistics companies to provide efficient delivery services:
UPS (United Parcel Service)
FedEx
USPS (United States Postal Service)
Depending on your order selection and delivery address, you will be able to choose from different delivery methods, including Standard, Express, and Two-Day Delivery.
- Processing Time
All orders will be processed within 1-3 business days after payment confirmation. Please note that processing times may be longer during peak sales periods (such as holidays). - Delivery Time
Delivery time varies depending on the destination and the chosen delivery method. Generally, standard delivery takes 3-7 business days, and express delivery takes 2-3 business days. A specific delivery time estimate will be provided at checkout. - Shipping Costs
Shipping costs are based on the weight, volume, and destination of your order. You will be able to see detailed shipping cost information at checkout. - Order Tracking
You will receive a confirmation email after your order is shipped, containing your order tracking number and a link to track your package’s status at any time. - Delivery Issues
If you encounter any problems during delivery, such as delays or lost orders, please contact our customer service team immediately. We are dedicated to providing support and assisting in resolving any issues.
Thank you for choosing PETPALS SUPPLYS LLC! We look forward to providing you with the best shopping experience and efficient logistics services. If you have any questions, please feel free to contact our customer service team.