Thank you for choosing our website to purchase pet supplies. We are committed to providing you with high-quality products and services. If you are not satisfied with your order, here is our refund policy:
Refund Request Period
You can request a refund within seven days of receiving the goods. Refund requests after seven days will not be accepted.
Refund Conditions
The goods must be unused, undamaged, and in their original packaging with all accessories intact.
Please include the original order number and proof of purchase with your return.
The following conditions do not qualify for a refund:
The goods have been used or are significantly worn.
The product is missing accessories or packaging upon return.
Promotional or sale items.
Return Process
Please follow these steps to request a refund:
Send an email to our customer service email address (jarrettbolssen@petpalssupplys.com) explaining the reason for the return and providing your order number.
We will contact you within 48 hours of receiving your return request to confirm the return information and return address.
Return Address
Please return the returned product to the following address:
Company: PETPALS SUPPLYS LLC
Address: 225 Saint Francis Dr, Green Bay, WI 54301
Refund Processing
Once we receive the returned item and confirm it meets the refund requirements, we will process your refund within 5 business days. The refund will be automatically credited to your original payment account.
If you have any questions or need further assistance, please feel free to contact us. Thank you for your understanding and support!